Are you putting your skills to best use? Do you enjoy variety in your work? Is there sufficient challenge in your current position or would you like more? Is professional development important to you? If you answered “yes” to these questions, you may be the person we’re looking for.

About Us:

We are TeamLogic IT of Des Moines, a national network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.

Description:

This Client Technology Specialist position requires both proven experience with technology and outstanding personal communication skills. This position is responsible for business level interactions with our clients and their employees. This role will contact customers and key prospects on a regular basis to build strong relationships, handle any customer service issues and look for and close opportunities to ensure renewal of existing as well as additional services.

Essential Duties and Responsibilities include the following functions below. All activities will be tracked in our CRM to ensure we can measure success through appropriate dashboards. Review of corporate and company materials to ensure consistency in overall approach is required. Continuous learning of our solutions and the technology landscape assumed. Other duties may be assigned.

Essential Job Functions:

Build and maintain relationships with the client through regularly scheduled Technology Business Reviews (TBR). Ask probing questions to assess customers future needs.
Review reports on customer service and ensure we delivery quality support on a regular basis.
Take appropriate actions to rectify and solve overall problems with existing accounts.
Understand our client’s business and strategy. Identify how technology can advance our clients business goal. Establish technology roadmaps for our clients. Be an active participant with our client’s IT budgeting process.
Scope new projects and develop proposals and quotes to enable this strategy and/or to maintain successful business operations.
Manage and nurture opportunity pipeline for assigned accounts.
Understand and measure customer profitability for existing clients. Identify ways to improve overall profitability through either offering clients additional solutions, improving internal efficiencies on project or support work, or contract adjustments through price increases or modifications in billing assumptions.
Lead client and internal projects. Help ensure we complete these projects on-time, within budget and exceeding client satisfaction.
Communicate overall status of projects to clients and internal stakeholders on a regular basis.
Help establish overall repeatable and efficient approach to project management measured via an internal scorecard.
Work alongside other project teams to mentor and ensure overall consistency in our project management approach.
As necessary, complete tasks as assigned on various projects.
Meet with prospective clients to understand their business priorities and challenges. Qualify these prospects in terms of budget, decision maker, timing and needs analysis.
Introduce how TeamLogic IT could potentially be a trusted IT partner to help their business.
Develop a proposal to overcome client challenges with solutions we have developed.
Close on new business leads with either signed quotes and contracts.
Participate in internal training program and policies / procedures to minimize any cybersecurity threats for our business.
Stay abreast of the latest cybersecurity threats and best practices.
Provide client training regarding cybersecurity threats and best practices. Influence clients to deploy these best practices as appropriate for their networks.
Follow all legal requirements to report any successful breaches for assigned clients.

Client Technology Specialist Requirements:

College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Good problem-solving skills.
Excellent customer service skills.
Ability to work under moderate supervision.
US Citizenship
Valid Driver License and ability to drive to customer and prospect locations when required.

This is a very important position within the company and will make a big difference to our clients and our growth. You can be a part of this exciting opportunity and be a part of our team.

We offer competitive wages, a full benefits package, challenging work and career opportunities, a pleasant work environment and ongoing training.

Please reply with your resume to: esummers@teamlogicit.com

Compensation: $45,000.00 - $60,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

(if you already have a resume on Indeed)